business phone systems, lines, maintenance and toll-free service. The company also built a private phone network to support the new products. Using quality of service (QoS) and multiprotocol label switching (MPLS) technologies, Sterling guarantees reliable, crystal clear call quality at all times.
“Our exclusive relationship with ShoreTel has measureable benefits for our VoIP customers,” explains Tom Gillihan, president of Sterling Communications. “Because our resources are focused on one brand, we have streamlined the installation process and system management. Typically, issues can be resolved in one phone call with our support team.” Based in Sunnyvale, California, ShoreTel is an international innovator in unified communications (UC) solutions based on its award-winning IP business phone system. Sterling customers benefit from ShoreTel’s cost-effective, purpose-built system that is simple to install, manage, use and scale. VoIP is the term for voice communication services delivered over an IP network, such as the Internet or a packet-switched network. This technology has matured, making VoIP the only wise solution for a full range of high-quality, reliable and low-cost integrated voice communication, including voice, video, data and mobile. Sterling’s dedicated IP network, with its high-performance onsite equipment, guarantees a solid connection and exceptionally clear voice presence.
About Sterling Communications — Sterling Communications provides infrastructure and bandwidth to support regional businesses with VoIP phone systems, high-speed Internet access, Web hosting and colocation facilities from its offices in Portland, Oregon. Since 1997, the company has taken care of its customers while making the Internet more productive for them. Each year since 2001, we’ve been recognized by the Portland Business Journal as one of the Top 100 Fastest Growing Private Companies. After 10 years on that list, Sterling received the Double Lighthouse Award as the first company in history to make the list 10 years in a row.
Since the switch from analog to digital technology, VoIP has become the preferred solution for making voice calls, especially for businesses, because of the productivity benefits of it’s advanced digital feature set. Instead of a voice call traveling over a dedicated analog phone line, it is converted on the fly to a digital format and transmitted over data networks like the Internet. When transmitting telephone calls over data networks the call quality, security and reliability can suffer greatly. Most businesses demand the call quality, features, security and reliability that can only come from using a Managed IP Network. It is vitally important, when choosing a VoIP vendor, to ensure that they utilize fully managed networks, that QoS has been implemented end-to-end and that the calls never traverse the open internet.
Calls on our VoIP service (SterlingVOICE) ride on a fully managed network where call traffic is controlled by Sterling from end-to-end. What is significant about SterlingVOICE calls is that they will never come into contact with the Internet. Usually vendors of VoIP offer what they call “best effort” quality, a non-monitored, non-hosted “Wild Wild West” type of VoIP while SterlingVOICE offers the opposite. SterlingVOICE is a hosted solution, meaning the head end of the system is secure in our data center where the entire system is configured with redundancy and is backed up daily. Sterling engineers also attend to all the daily care, feeding, moves, adds, changes, updates and 24x7 monitoring. Did you know that Sterling owns and operates the largest ShoreTel installation in the Pacific Northwest?
SterlingVOICE currently has over 6000 raving fans from 250 companies across 750 locations.
Want to join the crowd?
The power ShoreTel brings to our system eliminates all the hang-ups of traditional VoIP, allowing us to provide Crystal-clear call-quality to our clients 100% of the time!
We are dedicated to providing the best technology and support. That’s why we partner with ShoreTel. Owning and operating the largest ShoreTel installation in the Pacific Northwest provides us a unique perspective and valuable insight that translates into fanatical support for our clients.
Based in Sunnyvale, California, ShoreTel is an international innovator in unified communications (UC) solutions based on its award-winning IP business phone system. Sterling customers benefit from ShoreTel’s dedication to developing cost-effective, purpose-built systems that offer impeccable reliability.
Learn more here.
We've just launched a three step process that starts with a cloud based portal and ends with the users control features. This comprehensive outbound filtering includes techniques such as attachment scanning, virus filtering, rate controls and encryption. These features help ensure that all outgoing email is legitimate and virus-free. Which of course, is what our clients want and what we strive for every day. If you are in the war against spam and virus, maybe you could use a little help. Give us a call, we would love fight the fight for you.