VOIP Support

Training, Software Downloads and tips for VOIP Support

Scroll down for help with some of our most frequently asked questions regarding VoIP. If you need further assistance, please feel free to contact us directly.

phone-support@sterling.net

(503) 968-8908 Option 2

Training

To know your phone system is to love your phone system. That’s why we offer many different ways to get introduced or just brush up on skills. On the tabs below you will find reference materials. For those those who are more visual, we just introduced our new Training Video section on our site.

Do you learn best interacting with others? Check out our free instructor-led training sessions, or go deep with a one-on-one appointment. To learn more, email our training team.



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Communicator for Windows

Our latest upgrade for SterlingVOICE™ is here!

Communicator for Windows SterlingVOICE™ (.exe)

The Active Directory Push kit should only be used by administrators familiar with Active Directory.

Communicator for Windows Active Directory Push Kit (.zip)

The Terminal Server/Citrix Server kit should only be used by administrators familiar with Terminal and Citrix Servers.

Communicator for Windows Terminal/Citrix Server Kit (.pdf)

 

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Communicator for Web

The Communicator for Web allows you to manage your phone from anywhere on the internet. You can use it to mange your calls, change your call handling mode, use the find me anywhere feature, and perform many other functions. Please click on the appropriate system below:

SterlingVOICE™ 1

SterlingVOICE™ 2

SterlingVOICE™ 3

Please contact support if you are unsure of what system you are on.

Communicator for Web Guide (.pdf)

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Communicator for Mac

Communicator for Mac is a native Mac OS X application which offers Personal Communicator features similar to Communicator for Web, plus additional Mac specific features.

Please be sure to read the Install Instructions prior to installing Communicator for Mac.

Communicator for Mac Install Instructions

Communicator for Mac Download

Communicator Mac Training Guide

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Training Videos

The more you know, the more you are going to love the SterlingVOICE™ system.

Our training videos were created for clients who want to brush up on their skills, learn something new or become an expert without ever leaving the office. For those who learn by interacting, we also offer free instructor-led training sessions at your office or ours. To learn more, email us.

IP Phones


IP230 and IP230G » Learn the basic features and functions of the IP phone.

Communicator for Windows


All features available with Standard User License.

BASICS » Perform call basics, including answer, transfer, hold and conference.

VIEWS » Learn about viewing modes and how to activate them.

WINDOWS » Covers voice mail, call details, history, speed dial, directory and windows.

CALL HANDLING » Discover how to use call handling modes including out of office, extended absence and custom features.

ADVANCED FEATURES » Step up with more detailed functions of park, pickup and intercom.

OPTIONS & PREFERENCES » Learn how to configure basic options and preferences for your phone.

Communicator for Windows Add-Ons


All features require additional licensing.

OPERATOR USER » Covers set-up and use of exclusive Operator User features.

Communicator for Web


BASICS » Learn how to log-in and access all your standard features with this browser-based interface.

Communicator for MAC


All features available with Standard User License.

INSTALLATION » Covers installation, notifications and importing contacts.

BASICS » Learn how to use Communicator for Mac.

Mobile Basics


All features require additional licensing.

iPHONE » Discover how to place and receive calls on your iPhone through the SterlingVOICE™ system without using your cell number.

How To Get Support

We’ve made it our top priority to provide you with outstanding service and support. You may contact us for support at any of the support phone numbers and emails listed below.  

Phone 503-968-8908, option 2
Fax 503-603-1879

support@sterling.net
phone-support@sterling.net
sales@sterling.net
billing@sterling.net

LET'S CONNECT!

Give us a call at 503.968.8908. Or fill out the form below. 

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