SterlingVOICE™ Training Videos

Your SterlingVOICE system is a powerful tool for streamlined communications. The videos below were designed to be used to help you get the most out of your SterlingVOICE system. We also offer free in-house, personalized training, new employee training and refresher courses to ensure your business is always up-to-date. Your success is our success.


1. Connect Client Overview
This video gives you a quick overview of the Connect Client’s dashboard, features, and viewing panes. After viewing this video, please select the various other topics for more detailed training.

2. Availability States
Selecting Availability States, adding a call note, and setting up the Custom state

3. Configuring Call Routing
How to set up personal call routing preferences for your Availability States and recording voicemail greetings.

4. Managing Contacts
Setting up initial contacts and managing the Contacts Tab’s Favorites & Groups lists.

5. Recents
Accessing and utilizing the Incoming, Outgoing, and Missed calls lists.

6. Voicemail
Accessing voicemail messages and setting up system notifications for unheard voicemails.

7. Managing Calls
How to Make, Answer, and Hold calls.

8. Transferring Calls
How to Perform a Transfer using: Blind Transfer, Consultative Transfer, Park, Intercom, and Voicemail Transfer.

9. Conference Calls
Setting up conference calls using Blind Conference, Consultative Conference, and Intercom Conference.

10. Instant Messaging
Sending messages between Individuals, Multiple Users, and Groups.


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