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This electronic newsletter was produced at the request
of our clients, to satisfy their desire for best practice recommendations, product
highlights and information on Internet related risks that may adversely affect their
businesses. It's our desire at Sterling to provide the very best customer service
possible. Your comments and suggestions are encouraged.
comments: newsletter@sterling.net
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Business
Tip of the Month
Sterling
is always on the lookout for ways we can better serve our
customers. One way we can do that is to pass along Tips and
Techniques that will improve your business. Therefore starting
with this issue of our newsletter we are presenting the Sterling
Business Tip of the Month. This month's Tip is about increasing your
sales and service people's relationship building skills. Once
mastered, these skills can help you increase your sales and
service levels to your customers and prospects. See
tip of the month at right... |
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POPUP's
driving you NUTS?
Are you getting annoyed
with all the pop-ups that appear every time you decide to surf the internet? If so, a small company in Seattle Washington
distributes a piece of software called "Pop-Up Stopper" that can help eliminate
them. The company is Panicware incorporated, and can be found at www.panicware.com. Panicware offers both a free version of their
"Pop-Up Stopper" as well as a feature enhanced version. To download the
free version, go to www.panicware.com/product_pshelp.html and follow
the download and installation instructions. Although Sterling
does not officially support this product, we do use it internally.
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Virus
Alert Notification: Win32.Yaha.K
| Alias:
I-Worm.Lentin.I, W32/Yaha.k, W32/Yaha.k, W32.Yaha.K@mm, W32/Yaha.M-mm |
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CHARACTERISTICS
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Win32.Yaha.K
is a worm designed to spread via the e-mail system, by connecting
directly to an SMTP server. When attempting to send itself via
e-mail, the worm forges the sender details (ie spoofs the from
field with a fake address). It also uses variable
attachment names, Subject lines and the message bodies.
The
worm contains two payloads: It kills running processes
including many anti-virus applications and performs a denial
of service (DoS) attack on a particular Pakistani server.
For
more information about Win32.Yaha.K worm click here.
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Virus
Alert Notification: Avril
Lavigne Virus Hits
See
the eWeek Article By Dennis Fisher
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Non-profit
organizations Win Big.
Sterling has always aligned itself very
closely with charitable organizations in an effort to assist them in
their ministries and to make a difference in our area. Two new
programs have been created that focus on these organizations, both of
which offer substantial benefits to not only the organization itself,
but also to the constituents that support the organization. Give
the sales line a call and ask about the Win-Win program for
non-profits. 503-885-8908 x230 . |
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@sterling.net
clients soon to receive free SPAM and VIRUS filtering.
In
the next couple weeks we will complete the implementation of the SPAM
and VIRUS filtering system on the @sterling.net and @sterlink.net
domains. This means that all clients with an email address at
either of these domains will receive SPAM and VIRUS filtered email
automatically. SPAM email that has pornographic content will be
automatically deleted, the rest will arrive with the subject edited
and the word "[SPAM]" inserted at the beginning of the
line. You can then have your email software (Outlook Express,
etc...) automatically delete
these emails or sort them to a subfolder for later review. VIRUS
infected emails will be automatically deleted. More details to
follow soon... |
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Sterling offers firewall service
for DSL users.
In the face of the increasing vulnerabilities and the
prevalence of hack attempts on DSL and other "Always-On" internet connections,
Sterling has rolled out a new firewall product that keeps the attackers at bay.
Having no hardware requirements, this software solution is able to make your home or
office network basically disappear from the Internet. No changes are required on your
side, all the work is done at the main backbone at Sterling.
If you have an "Always-On" or DSL connection, call the sales line at
503-885-8908 x230 and speak to an associate about the new firewall service.
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New
referral program - Free Internet Access!
Would
you like to have free Internet access? With Sterling's new
referral program, you can have exactly that. Simply continue to
tell your business associates how much you are enjoying your service through
Sterling, and when they establish service through Sterling, we'll
credit your account. Refer enough business and we'll write you a
check. Call the sales line at
503-885-8908 x230 for more information about how you can receive free
Internet access! |
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Free
Internet Access...
-
see new referral
program
below
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Business
Tip of the Month
Did
you know that 80% of your customers purchase from you because of
the trust and confidence they have in the person representing your
company and not the features or functionality of your products and
services, so says the Stanford Research Institute.
So
if trust and confidence are so important, what are your sales and
service representatives doing to build this bond among your customers
and prospects? Today, many sales people are investing as much
time increasing their relationship service and selling skills
as they are in gaining more product knowledge. Learning one's natural
selling style, and learning how to adapt it to the various buying
styles of different customers and prospects is key to
building "bonding" relationships. Statistically, a
sales or service representative can increase their effectiveness
with customers and prospects by as much as 75% by learning and utilizing
a selling and buying personality profiling methodology.
Phillip
Silver, President of Reference Systems, says this about using a
personality profiling methodology, "Throughout my career, I have
used many sales techniques and tools to increase sales. I have found
personality profiling to be very effective for us and our company. Within
a week of using the knowledge I gained from the methodology, I
closed an order worth over $80,000. Prior to knowing how to adapt my
selling style to my prospect's buying style, prospects often did not
return my calls. Today that is different“
A
by-product of learning how to relate better to people of different
temperaments is the positive team building effect it can have on a work
group, committee, management or project team, even a Board of
Directors. Understanding ones' self better, and learning more about
those they work with, can have a tremendous impact on morale
and company chemistry. People who learn about personality
profiling quickly discover there is no right or wrong style, it's simply
that everyone is different. It takes all personality styles to run
a business. We simply need to accept and respect each other for our
natural talents and learn what each of us needs to be more effective.
This
month's business tip was submitted by Jim Allen, developer of Value
Based Selling - A Consultive Sales Methodology. Jim's company,
Value Based, Inc., is a Sterling client and is located in Sherwood,
Oregon. You can learn more by contacting Jim at 503-625-3255
or Jima@valuebased.com
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Sterling Communications Inc.
18678 SW Boones Ferry Rd.
Tualatin, OR 97062
www.sterling.net
info@sterling.net
(503) 885-8908 Voice
(503) 885-0150 fax
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This free
informational newsletter was sent to you by Sterling Communications, because you are an
existing client, or because the company you work for is serviced by Sterling's filtered
internet access. You can unsubscribe from this periodic newsletter if you wish, simply
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