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Sterling Voice™

Sterling Voice is a powerful new service created to bring the full promise of affordable Voice over IP (VoIP) Telephony to small and mid-sized businesses.

Utilizing our famously-reliable high-speed internet network, Sterling Voice sets a new standard for phone system productivity and digital clarity. Sterling Voice combines your local phone service, long distance, voice mail, high-speed internet, and advanced calling features into one integrated, Managed VoIP Phone Service. No more chasing multiple vendors, phone companies, and consultants. We even provide the handsets.

View a Diagram of The Sterling Managed Network™

What is VoIP?

VoIP stands for Voice over Internet Protocol. Over the last several years, telecommunication networks have been changing from analog to digital technology. An IP network uses data packets to deliver higher standards of reliability and efficiency.

While residential users are sometimes satisfied with VoIP calls that route over the “Internet”, most business users demand the call quality, features and reliability that can only come from using a “Managed IP Network” that never comes into contact with the World Wide Web (Internet).

Sterling Voice™ calls ride on a fully managed IP network where call traffic is managed by Sterling from end-to-end. That’s why Sterling Voice™ is crystal clear and the others, using an un-managed network, can only offer “best-effort.”

Why Sterling Voice?

Sterling Voice™ Delivers Value by:
  • Replacing separate phone and high-speed data connections with just one dynamic voice/data T-1 connection managed by Sterling.
  • Eliminating capital investment in on-premise hardware and removing labor expense required for system maintenance and feature upgrades.
Sterling Voice™ Improves Productivity by:
  • Providing the powerful, easy to use Desktop Call Manager that allows click-to-call dialing, simple call management, call logs, and many other advanced features.
  • Offering Unified Messaging which automatically converts voice messages to WAV files and forwards them to your email in-box.
  • Integrating seamlessly with Microsoft Outlook to allow each user to see voicemail messages, click to listen, and forward the message to anyone, anywhere.
Sterling Voice™ Will Save You Headaches By:
  • Delivering the benefits of business-grade VoIP without the hassle of dealing with multiple vendors and components.
  • Managing implementation and providing knowledgeable, local support to make sure your business gets the most from the system.
  • Providing a scaleable system. You to pay only for what you use based on headcount. One simple monthly statement, one flat monthly fee.

Powerful Features

Breaks traditional phone system paradigm:
No assigned limit on number of inbound lines
No assigned limit on number of extensions
No assigned limit on number of voice mail ports
Unified Messaging (voice mail integrates with email)

Zero-maintenance phone system:
No up-front capital expenditures
No monthly capital lease expenditures
No voice mail system to maintain
No annual maintenance contracts
All firmware/software upgrades included in monthly fees
Equipment professionally maintained
Equipment located in fully redundant data center
N+1 failover on A/C, access, call-routers, T1-routers
Detailed on-line call reporting system includes long-distance billing reports
(down to originating extension)
Pristine voice quality

Eliminates communication boundaries with one enterprise system
Centralized management for multiple locations
Four-digit transfers to other locations
Rapid plug-and-play deployment
Scalable, handset deployment adjustable on a monthly basis
48 hour turn around on adding new users, including handsets
Workers can change locations and reassign their extensions on the fly
Seamless integration with Microsoft Outlook
Click to dial Outlook contact
Outlook contact pop-up based on caller-id
Receive voice mail in email
Receptionist transfers calls with simple mouse drag-n-drop on her PC
More > > >
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Maybe it’s time to make the Web work for you.

"Added Value. That’s what it’s all about in our business. As a web applications development company working between designers and ISPs, we understand the importance of focusing on the needs of the client every step of the way. That’s what Sterling believes, and that’s why we recommend them to our clients.

With the increased functionality and performance companies demand from their website, we couldn’t do without a strong relationship with Sterling’s Tech Support Department. Sterling is critical to what we are doing. We enjoy all the cutting-edge technology, without all the hassle."

—Chris Skaggs & Matt Fox
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